866 Cellphones
Just another Cellphones News weblog
Firmware To Save The Nokia 5800 NAM?
Author: +866.com6 Mar
It looks like there is some good news for folks who are having problems with their new Nokia 5800 NAM phones. If you’ve been following the recent events of the phone having problems connecting to 3G networks, then you’ll need to hope that the updated firmware will be released by Nokia soon. Word on the street is that the solution to this could be a firmware update, which will certainly come as a huge relief to many 5800 owners as that means they won’t have to exchange their mobile phones. The Nokia 5800 NAM initially came with a v11 firmware, so we’ll need to see what updated firmware Nokia comes out with, and hopefully that will be the solution to the problem.
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Nokia 5800 NAM Problems Only In Chicago And NY
Author: +866.com3 Mar
Those of you who waited for Nokia’s 5800 XpressMusic NAM will probably be disappointed with the recent reports of it having problems with 3G after being released. Now it seems that they’ve narrowed it down and state that only devices in New York and Chicago are having such problems, while the phone works just fine in Dallas and Miami. Nokia’s statement on the issue didn’t give any helpful information either, aside from confirming that there is some problem and advising users to contact customer care. Have you experienced any problems with your Nokia 5800 recently?
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Nokia 5800 NAM Being Returned
Author: +866.com28 Feb
Nokia’s 5800 NAM might have been just launched in North America, but it certainly seems that all isn’t rosy over at Nokia. Aside from the speaker scare that we a reported a couple of hours ago there are reports that many new Nokia 5800 NAM owners are returning their units. The complaint is that the unit has problems connecting to the Internet. Users are even reporting that other Nokia devices will have 5 bars of signal, and the 5800 won’t have any, which certainly isn’t a good sign. Did you pick up a Nokia 5800 NAM at the launch? Let us know how it’s going via the comments section.
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Nokia 5800 XpressMusic NAM Is Here
Author: +866.com28 Feb
Good news is here for fans of Nokia’s 5800 XpressMusic as the phone is now in stock at Nokia’s retail stores, which will go on sale at 3pm. The price is still $399, which is a tad higher than the original $360 when it was announced, but it’s still a rather fair price, don’t you think? If you took up the pre-order discount around Valentine’s Day, you can expect to receive it fairly soon as it should ship in the next few days, so stay patient.
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Nokia 5800 NAM Not On Sale Yet?
Author: +866.com28 Feb
News recently filtered out that Nokia’s 5800 XpressMusic NAM had already arrived at the NYC Nokia Flagship stores. That might be true, but the bad news is the folks that went there yesterday probably weren’t able to pick up the device. Why, you might ask. Well, it seems that the stock has arrived, but that doesn’t mean that they’re selling it just yet. Apparently there are some issues with the inventory system, so employees aren’t able to sell you a phone if they aren’t able to charge you for it. With this in mind, you might want to give the flagship store a call before you device to pop by and pick up a new 5800.
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Nokia 5800 XpressMusic officially outed in the US
Author: +866.com28 Feb
The North American version of Nokia 5800 XpressMusic has been finally launched in the US, more than two months after its European version was made available via Nokia’s flagship stores in Chicago and New York.
The NAM 5800 obviously comes with support for US 3G bands, and, as of today, it can be purchased for the retail price of $399, before taxes and subsidies. You can find it in Nokia’s flagship stores, as well as online and via various retailers and e-tailers.
For a limited period of time, Nokia is offering the handset with one month of free turn-by-turn voice guided navigation via Ovi Maps, plus a $50 voucher for Amazon Video on Demand (so you can download movies and TV titles).
The features of Nokia 5800 XpressMusic are known since, like, forever, but in case you need to check ‘em out, they’re here.
Hopefully, the 5800 XM units sold in the US are not affected by that speaker problem reported yesterday – we’ve sent an inquiry to Nokia regarding the matter but haven’t received an answer yet.
Via Press release
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Breaking: ALL early Nokia 5800 XMs are defective. Your speaker will die. Guaranteed!
Author: +866.com26 Feb
With Nokia 5800 NAM hitting the stores this week, and releases in other parts of the world planned soon, many of you must be eager to buy one, and spend a good chunk of your hard earned money on it.
Don’t. Not until you read this:
All Nokia 5800 XM handsets made before February have a major defect! They have a defective speaker that WILL die within a few months and will have to be replaced.
This fact was discovered by Mobile-review.com after spending $4500 just to buy phones, breaking 10 handsets and spending countless hours figuring out the details. Including checking out the defective speakers under electron microscope 
Nokia itself acknowledged it, but said the problem is solved now. It was a problem with the speaker supplier, which Nokia eventually replaced.
Here’s an official statement (well, a translation from Russian) from Nokia, by Vitoria Eremena, head of Nokia PR for Eurasia, to Mobile-Review:
The problematic speakers were replaced with speakers from another supplier, both in production and warehouses. I’d like to emphasize that we have replaced not only the speakers but also their supplier, i.e. at the moment we use speakers from the new supplier at our manufacturing plants, as well as in our service centers. It is very easy to confirm this, because the new speakers are visually different (see the picture above.)
Service centers started receiving the new speakers during the last decade of January, so all users who replaced the speakers since then shouldn’t face this problem.
It should be also noted that Nokia 5800 XpressMusic is one of our focus products, so its sales were watched carefully by our R&D department from the beginning; and, as soon as we heard about this matter, an R&D rep was dispatched to Russia to work on the problem on site.
The secondary replacement issues reported by Mobile-Review were related to the first phones and, at that moment, there was no solution to the problem, so the defective speakers were replaced with speakers from the same (at that time) supplier. When the problem was studied more carefully and it became clear that the new speakers (from the same supplier) do not solve the problem, the supplier was changed, the plants started putting new speakers in, and service centers started getting speakers from the new supplier too. I can not name the supplier of the defective speakers, but it is a very respected company with a world-known name, whose quality of products nobody doubted. But, unfortunately, these things happen, most likely, to everyone.
It should be emphasized that, for these kinds of quantities, and for a global company like Nokia, to solve a problem within a month is a very short time. Sure, a record number of devices were sold during December, and fewer buyers would have been faced with this problem if the sales had been lower. But please believe me, we have been seriously working on the speaker quality problem and we think that, for the moment, the problem is solved.
So, the 5800 XpressMusic can now be bought without any fears. And if you had to replace your speakers, from the end of January – everything should be all right; if you bought the phone earlier and you have problems, now they can truly be solved in service centers by replacing the speakers.
Well, that’s about it.
And it is really an admirable case of how a vendor should solve its production problems, to which no one is immune.
Well, almost. Eldar, who originally figured all this out and is part of Mobile-Review.com, says that Nokia acknowledged the defect at the end of January and was ready to provide the statement above to any media outlet that requested it (why didn’t you? Probably though nobody’ll notice.)
Still, the question remains how many of the Nokia 5800 XM models, e.g. in the 5800 NAM version, are affected by the problem.
Meanwhile, here’s some advice on what to do:
- Refrain from buying your Nokia 5800 until until Nokia clarifies the shipments to which countries are affected (it’s known that more than 1 million Nokia 5800XMs were shipped before Jan. 23d.)
- If you had this problem with Nokia 5800 in Spain, Russia or some other countries, and replaced your speaker in January, do it again.
- The only way to know when your phone was made and if it’s affected, is by its IMEI number. Service centers can tell you that, or Nokia might establish a hotline.
- With the current sales volumes, all the defective phones should be gone by April.
- Before that, we hope Nokia will issue an official statement for those markets that are not affected
We’ll be contacting Nokia about this issue soon and report when we hear something. So stay tuned.
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HTC Touch Pro2 Coming To NAM
Author: +866.com23 Feb
We all know the agony that HTC fans in North America had to go through when it was announced (via Twitter) that the HTC Touch HD would not be available in North America. Fortunately for everybody (except competitors), HTC has confirmed that the Touch Pro2 will be available in all major markets, which includes North America. There isn’t a confirmed launch date just yet, but it is said that the phone will be shipping in late Q2, which isn’t all that far away.
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NAM HTC Touch Cruise with Footprints passes the FCC
Author: +866.com15 Feb
A North American version of the brand new HTC Touch Cruise (also known as HTC Touch Cruise with Footprints or HTC Touch Cruise 09) was recently approved by the FCC, meaning that we might see it soon on sale in the US.
The NAM Touch Cruise comes with quad-band GSM connectivity (850 / 900 / 1800 / 1900 MHz) and dual-band HSDPA connectivity (850 / 1900 MHz). This makes it suitable for a release via AT&T – but, of course, it doesn’t mean the carrier will actually want to bring the handset into its family of products.
According to its user manual, the Touch Cruise is sold together with a 1GB microSD card that includes “map content for bundled GPS software”, which is, obviously, a good thing.
As for the rest of Cruise’s specs and features, you can view them here.
The smartphone’s European version (with 900 / 2100 HSDPA) will be available for purchase starting this spring, at a price that was not announced yet.
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Nokia 5800 with US 3G support to be launched this month for $400
Author: +866.com10 Feb
Although Nokia 5800 XpressMusic is already available in the US, it’s only the European version that can be bought – for $349.99. This means you are forced to use it only on the GSM/EDGE bands, since European 3G frequencies are incompatible with the US ones.
However, it looks like a North American version of the XpressMusic handset is on its way too.
The Nokia Blog has it that a NAM Nokia 5800 will be available from US retailers starting the end of this month (around February 26).
The suggested retail price of the US 3G-rocking 5800 is said to be of $399, so you’ll have to pay $50 more than for the European version.
If it’s worth it or not, it’s up to you to decide.